Outlook 2016: Core Communication, Collaboration and Email Skills; Exam 77-73

Successful candidates for the Microsoft Outlook 2016 exam have approximately 150 hours of instruction and hands-on experience with the product. Candidates will use Outlook 2016 to enhance professional correspondence, create calendars, and schedule appointments. Application examples include coordinating building resources, sending messages for marketing campaigns, planning staff meetings, and assigning meeting action items

Objective Domain

  • Manage the Outlook Environment for Productivity 2016
  • Manage Messages 2016
  • Manage Schedules 2016
  • Manage Contacts and Groups 2016
  • Manage Outlook Settings and Processes 2019
  • Manage Messages 2019
  • Manage Messages 2019
  • Manage Contacts and Tasks 2019

1.1 Customize Settings

1.1.1 Customize reply messages

1.1.2 Change text Formats for all outgoing messages

1.1.3 Customize the Navigation Pane

1.1.4 Configure reviews

1.1.5 Manage multiple accounts

1.1.6 Add an account

1.2 Print and Save Information

1.2.1 Print message, calendar, contact, or task information

1.2.2 Save message attachments

1.2.3 Preview attachments

1.2.4 Save messages in alternate formats

1.2.5 Export messages to a data file

1.3 Perform Search Operations in Outlook

1.3.1 Create new search folders

1.3.2 Search for items in messages, tasks, contacts, or calendars

1.3.3 Search by using advanced find

1.3.4 Search by folder

2.1 Configure Mail Settings

2.1.1 Set fonts for new messages and responses

2.1.2 Create, assign, and modify signatures

2.1.3 Create and manage rules

2.1.4 Create automatic replies

2.1.5 Create messages by using Quick Parts

2.1.6 Configure junk e-mail and clutter settings

2.2 Create Messages

2.2.1 Create a message

2.2.2 Add or remove message attachments

2.2.3 Add cc and bcc to messages

2.2.4 Add tracking and voting options

2.2.5 Forward and reply to messages

2.2.6 Request a delivery or read receipt

2.2.7 Redirect replies

2.2.9 Flag outgoing messages for follow up, importance, and sensitivity

2.2.10 Recall a message

2.3 Format a Message

2.3.1 Format text

2.3.2 Insert hyperlinks

2.3.3 Apply themes and styles

2.3.4 Insert images

2.3.5 Add a signature to specific messages

2.4 Organize and Manage Messages

2.4.1 Sort messages

2.4.2 Move messages between folders

2.4.3 Add new local folders

2.4.4 Apply categories

2.4.5 Clean up messages

2.4.6 Mark a message as read or unread

2.4.7 Flag received messages

2.4.8 Ignore messages

2.4.9 Sort messages by conversation

2.4.10 delete messages

2.4.11 automate repetitive tasks by using Quick Steps

2.4.12 Configure basic Auto Archive settings

2.4.13 Delegate access

3.1 Create and Manage Calendars

3.1.1 Create and add calendars

3.1.2 Adjust viewing details for calendars

3.1.3 Modify calendar time zones

3.1.4 Delete calendars

3.1.5 Set calendar work times

3.1.6 Manage multiple calendars

3.1.7 Manage calendar groups

3.1.8 Display multiple calendars

3.1.9 Share calendars

3.2 Create Appointments, Meetings, and Events

3.2.1 Create calendar items

3.2.2 Create recurring calendar items

3.2.3 Cancel calendar items

3.2.4 Create calendar items from messages

3.2.5 Set calendar item times

3.2.6 Setup meetings by using the scheduling assistant

3.2.7 Set free or busy status for calendar items

3.2.8 Schedule resources

3.2.9 Setup meeting location by using Room Finder

3.3 Organize and Manage Appointments, Meetings, and Events

3.3.1 Set calendar item importance

3.3.2 Forward calendar items

3.3.3 Configure reminders

3.3.4 Add participants

3.3.5 Respond to invitations

3.3.6 Update individual or recurring calendar items

3.3.7 Share meeting notes

3.3.8 Categorize calendar items

3.4 Create and Manage Notes and Tasks

3.4.1 Create and manage tasks

3.4.2 Create and organizing notes

4.1 Create and Manage Contacts

4.1.1 Create a new contact

4.1.2 Delete contacts

4.1.3 Import contacts from external sources

4.1.4 Edit contact information

4.1.5 Attach an image to a contact

4.1.6 Add tags to contacts

4.1.7 Share contacts

4.1.8 Create and manage address books

4.2 Create and Manage Contact Groups

4.2.1 Create new contact groups

4.2.2 Add contacts to existing contact groups

4.2.3 Add notes to a contact group

4.2.4 Update contacts within contact groups

4.2.5 Delete contact groups

4.2.6 Delete contact group members

1.1 Customize Outlook settings

1.1.1 Change the display of messages, calendar items, contact records, and tasks

1.1.2 Add accounts

1.1.3 Configure automatic replies

1.2 Configure mail settings

1.2.1 Specify default fonts for new messages and responses

1.2.2 Customize reply message settings

1.2.3 Create, assign, and modify signatures

1.3  Perform search operations

1.3.1 Create search folders

1.3.2 Search for messages, calendar items, contacts, and tasks

1.3.3 Search by using advanced find

1.4  Print and save information

1.4.1 Print message, calendar, contact, and task information

1.4.2 Save message attachments

1.4.3 Preview message attachments

1.4.4 Save messages in alternative formats

2.1   Create messages

2.1.1 Add or remove message attachments

2.1.2 Designate recipients by using courtesy copy (CC) and blind courtesy copy (BCC)

2.1.3 Use @mention to get someone’s attention

2.1.4 Forward and reply to messages

2.1.5 Flag outgoing messages for follow up

2.1.6 Set the importance and sensitivity of outgoing messages

2.2  Insert message content

2.2.1 Insert hyperlinks

2.2.2 Insert images

2.2.3 Add signatures to individual messages

2.3 Organize and manage messages

2.3.1 Sort messages

2.3.2 Create folders

2.3.3 Move messages between folders

2.3.4 Categorize messages

2.3.5 Flag received messages

2.3.6 Ignore conversations

2.3.7 Change the display of messages

3.1  Create and manage calendars

3.1.1 Set calendar work times

3.1.2 Manage multiple calendars

3.2  Create appointments, meetings  and events

3.2.1 Create recurring calendar items

3.2.2 Cancel meetings

3.2.3 Create calendar items from messages

3.2.4 Set calendar item times and time zones

3.2.5 Set up meetings by using the scheduling assistant

3.2.6 Set availability for calendar items

3.3 Organize and manage appointments,                meetings, and events

3.3.1 Forward calendar items

3.3.2 Configure reminders

3.3.3 Invite meeting participants

3.3.4 Respond to invitations

3.3.5 Update individual or recurring calendar items


4.1  Create and manage contact records

4.1.1 Import contacts from external sources

4.1.2 Edit contact information

4.1.3 Share contacts

4.2 Create and manage contact groups

4.2.1 Create and delete contact groups

4.2.2 Add contacts to existing contact groups

4.2.3 Update contacts within contact groups

4.2.4 Delete contact group members

4.3  Create and manage tasks 4.3.1 Create and manage tasks

What is included in the course fees?

This Course Fee excludes your exam voucher. Unfortunately, the Certiport Assessment Centres do not allow tuition providers to pay for learners and request that a learner does so themselves. Due to the fluctuation of the exam costs (Rand-US Dollar exchange), we are unable to indicate accurate exam costs, so you will need to contact your closest Certiport Centre to determine this exam cost.  You can locate one closest to you here: www.certiport.com/Locator#.

Please, be aware that  all course materials are only offered online. In other words, you will not be receiving any hard copies of the textbook, and you will need to access all the required content through your online classroom, where you’ll be able to find the following course content:

  • A digital textbook (PDF) focused on all the content you’ll need to pass the exam successfully
  • Videos and Learning material to ensure you are coveredto understand practical concepts
  • Learning objectives and skills covered in each lesson
  • A glossary of key terms for each lesson
  • summary of what you will learn, as well as the important points on which to focus
  • Practice files OR quizzes to accompany the step-by-step exercises in your textbook
  • PDF summary of everything you’ve covered in the textbook
  • study guide and exercise files to help you with your exam prep
  • A set of mock exams to be covered before undertaking global exams.

Exam Dates

You can start studying whenever you want – there are no specific course starting dates.

All of our assessments are computer-based and, therefore, done online. You are required to book an exam appointment via our Campus Assessment Centre at least 2 weeks prior to your exam date to prepare for your assessme


Status: Accredited course

Type & reward:Microsoft Outlook Certificate

Provided by: Microsoft Outlook Minimum credits: N/A

G-CITI Campus is a registered provider of Autodesk Certified User  training programmes. Autodesk Certified User is an industry leader in technological development and sets the de facto standard worldwide. They offer internationally recognised information technology certifications which provide valuable knowledge needed to begin or expand a career in information technology and development. They continuously update and develop their study programmes to keep up with technological advances, and they ensure that the exams are relevant to the IT industry.