IT Technical Support Course - 1 Year
Our 1 Year IT Technical Support Course is designed to equip you with knowledge, understanding and skills fundamentally used in the field of Computer Sciences and Information Technology, specifically in the field of networking and cyber security. Also empowering them to conduct IT practical’s on site with our industry. partners.
An IT Technical Engineer provides a wide range of services to support, fix, and maintain the hardware and software of an organization’s computer systems. IT Technical Engineers install, troubleshoot, test, manage or help roll out security features, hardware, and software, or maintain networks and computer systems. Often considered an intermediate level position, IT Technical Engineers can go on to more specialized roles like systems engineer, network administrator, or cloud administrator.
Course Categories: Accredited Course Learning from the MICT SETA NQF Level 4 qualification
Delivery Model: Face to Face and Distance Learning
Field: Information Technology
Completing our 1 Year Technical Support Course will help boost your confidence in becoming an IT Technician with a skill set that includes a wide range of services to support, fix, and maintain the hardware and software of an organization’s computer systems, install, troubleshoot, test or help roll out security features, hardware, and software to maintaining networks and computer systems and improving your communication skills, effectively and efficiently in a technical field thus making you more employable. It will also increase your chances of being promoted as it shows employers that you are eager to learn and grow or to start and grow your own business.
Candidates enrolling for the 1 Year Technical Support Course, will cover the following modules:
1 – ICT Computing Fundamentals (Accredited US117925 – NQF Level 2 – Credits: 3)
- Describe the Components of ICT
- Hardware Components
- Software
- Networks
- Ergonomics Principles
- Health & Safety Legislation
- Setting up the workstation – Taking Ergonomic Principles / Health & Safety issues in consideration
2 – Effective Communication Skills in a Workplace (Accredited)
- Write/present/sign texts for a range of communicative contexts (US ID: 119465 – NQF Level 3 – Credits: 5)
- Use language and communication in occupational learning programmes (US ID: 119467 – NQF Level 3 – Credits: 5)
- Accommodate audience and context needs in oral/signed communication (US ID: 119472 – NQF Level 3 – Credits: 5)
- Present information in report format (US ID: 110023 – NQF Level 4 – Credits: 6)
3 – Computer Technology Principles (Mapped to CompTIA A+ Curriculum – Accredited)
The Term Mapped is used here to Indicate a Correlation between the topics discussed and the official curriculum or exam outline by CompTIA. In other words, the information provided is related to the content you would need to study or be familiar with when preparing for the CompTIA A+ Certification Exams.
Modules Covered:
- Understanding Preventative Maintenance (US ID: 114636 – NQF Level 3 – Credits: 6)
- Computer Architecture Concepts (US ID: 114636 – NQF Level 4 – Credits: 7)
- Principles of Computer Networks (US ID: 14913 – NQF Level 3 – Credits: 5)
- Data Communication (US ID: 14913 – NQF Level 3 – Credits: 4)
- Personal Computer Hardware Components (US ID: 14934 – NQF Level 4 – Credits: 7)
- Computer Cabling (US ID: 14929 – NQF Level 4 – Credits: 7)
- Data Storage (US ID: 14944 – NQF Level 4 – Credits: 7)
- Investigation of Computer Technology in Organization (US ID: 14963– NQF Level 4 – Credits: 6)
- Information Systems Departments in Business (US ID: 14926– NQF Level 4 – Credits: 3)
- Types of Computer Systems Associated with Hardware Configurations (US ID: 14926– NQF Level 4 – Credits: 6)
4 – Networking Support (Mapped to CompTIA N+ Curriculum – Accredited)
The Term Mapped is used here to Indicate a Correlation between the topics discussed and the official curriculum or exam outline by CompTIA. In other words, the information provided is related to the content you would need to study or be familiar with when preparing for the CompTIA N+ Certification exams.
- Knowledge of Telecommunication concepts communications methods (US ID: 14928 – NQF Level 2 – Credits: 7)
- Computer Network Communication (US ID: 14942 – NQF Level 4 – Credits: 9)
- Service Level Agreements (US ID: US10313 – NQF Level 4 – Credits: 10)
- Testing IT Systems against given specifications (US ID: US10313 – NQF Level 4 – Credits: 6)
- Resolving Computer User’s Problems (US ID: 14919 – NQF Level 4 – Credits: 5)
- Resolve Technical Computer Problems (US ID: 14938 – NQF Level 4 – Credits: 5)
- Installing Local Area Network (US ID: 14938 – NQF Level 4 – Credits: 10)
5 – Numeracy Skills/Mathematical Literacy (Accredited)
- Apply Statistics and Probability to interrogate and Communicate Findings on Life Related Problems (US ID: 9015 – NQF Level 4 – Credits: 6)
- Two and Three Dimensions in Life and The Workplace. (US ID: 9016 – NQF Level 4 – Credits: 4)
- Use Mathematics to Investigate and Monitor the Financial Aspects of Personal, Business, National and International Issues (US ID: 7468 – NQF Level 4 – Credits: 6)
Admission requirements: Grade 10
The ability to read and write in English
Learners must be at least 16 years of age
Candidates who successfully complete the 1 Year Technical Support Course, will receive an internal G-CITI Campus 1 Year Technical Support Course Certificate, including a Statement of Results with 167 SAQA Credits accredited by MICT SETA.
Course Type: Accredited Skills Programme
Industry Partner: MICT SETA.
Certification issued by: MICT SETA which includes a Statement of Results
- Full Course Cost: R39,980.00
- 50% Bursary Course Discount Cost R19,990.00 (provided if you apply online for a bursary)
- Bursary Course Amount to be paid: R19,990.00
- Registration Fee: R500.00 (Non-Refundable)
- 40% Deposit: R7,996.00 & 8 Monthly Installments of R1,499.25 each to be paid over a period of 8 Months
- Full Course Cost: R39,980.00
- 30% Bursary Course Discount Cost R27,986.00 (provided if you apply online for a bursary)
- Bursary Course Amount to be paid: R27,986.00
- Registration Fee: R500.00 (Non-Refundable)
- 50% Deposit: R13,993.00 & 8 Monthly Installments of R1,749.13 each to be paid over a period of 8 Months
Global Certification
SAQA Accreditation
Blended Learning
Capstone Projects
Industry Readiness
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