Microsoft Dynamics 365 Fundamentals: MB-901

Audience Profile This exam will cover the positioning and benefits of adopting Dynamics 365. Candidates should have a functional understanding of Dynamics 365 capabilities and Microsoft cloud computing. Candidates of this exam should have general knowledge or relevant working experience in an Information Technology (IT) environment. Candidates should also have a basic understanding of business scenarios and experience in addressing business, legal, and security requirements for IT projects.

What is included in the course fees?

This Course Fee excludes your exam voucher. Unfortunately, the Certiport Assessment Centres do not allow tuition providers to pay for learners and request that a learner does so themselves. Due to the fluctuation of the exam costs (Rand-US Dollar exchange), we are unable to indicate accurate exam costs, so you will need to contact your closest Certiport Centre to determine this exam cost.  You can locate one closest to you here:

Please, be aware that  all course materials are only offered online. In other words, you will not be receiving any hard copies of the textbook, and you will need to access all the required content through your online classroom, where you’ll be able to find the following course content:

  • A digital textbook (PDF) focused on all the content you’ll need to pass the exam successfully
  • Videos and Learning material to ensure you are coveredto understand practical concepts
  • Learning objectives and skills covered in each lesson
  • A glossary of key terms for each lesson
  • summary of what you will learn, as well as the important points on which to focus
  • Practice files OR quizzes to accompany the step-by-step exercises in your textbook
  • PDF summary of everything you’ve covered in the textbook
  • study guide and exercise files to help you with your exam prep
  • A set of mock exams to be covered before undertaking global exams.

Objective Domain

  • Identify Microsoft platform components for Dynamics 365 (30-35%)
  • Identify Microsoft platform components for Dynamics 365 (30-35%)
  • Describe artificial intelligence and mixed reality in Dynamics 365 (10-15%)
  • Describe model-driven apps (25-30%)
  • Describe Finance and Operations apps (25-30%)
  • Describe Finance and Operations apps (25-30%)

Describe integration capabilities

• Integration across Dynamics 365 apps

• Integration across Microsoft products

• Integration with third-party apps

• Custom integrations in Dynamics 365
Describe Dynamics 365 cloud security

• Encryption

• Authentication

• Data ownership

• Data center access

• Single Sign On (SSO)

• Data loss protection (DLP)

• Industry standard certifications (including GDPR)
Describe the benefits of role-based security

• App role-based security

• Leveraging security roles

• Streamlined user experience

• Out-of-the-box security roles

Describe the business value of the Microsoft cloud

• Azure features used by Dynamics 365

• Platform as a Service (PaaS)

• Life Cycle Services (LCS)
Identify use cases of Power Platform in Dynamics 365

• Power Apps

• Power BI

• Power Automate • AI Builder

• Power Virtual Agents

• Common Data Model
Describe the benefits of the Common Data Service

• Analytics

• Extensibility

• Interoperability

• Consistency

• Common Data Model
Describe Dynamics 365 reporting capabilities

• Built in reporting

• Role-based reporting

• Extensible reporting

Describe use cases for Dynamics 365 AI

• Dynamics 365 Fraud Protection

• Dynamics 365 Sales Insights

• Dynamics 365 Customer Insights

• Dynamics 365 Customer Service Insights
Describe use cases for mixed reality

• Dynamics 365 Remote Assist

• Dynamics 365 Guides

• Dynamics 365 Layouts

Describe the capabilities of Dynamics 365 Sales

• Dynamics 365 sales automation

• Pipeline management

• Contact management

• Customer requests and follow up

• LinkedIn Sales Navigator
Describe the capabilities of Dynamics 365 Marketing

• Lead generation and qualifications

• Customer journey

• Surveys

• Landing pages

• Segmentation

• Event management

• Marketing forms
Describe the capabilities of Dynamics 365 Field Service

• Resource Scheduling Optimization (RSO)

• Connected Field Service

• Service resource scheduling

• Proactive customer service

• Field Service Mobile
Describe the capabilities of Dynamics 365 Customer Service

• Account management

• Omni channel service

• Case life cycle

• Knowledge articles

• Service schedules

Describe the capabilities of Dynamics 365 Finance

• General Ledger

• Accounts Payable

• Accounts Receivable

• Project accounting

• Budgeting

• Global attributes and attribute groups

• End to end business processes

• Real time cash flow visibility

Describe the capabilities of Dynamics 365 Human Resources

• Employee self-service

• Personnel management

• Benefits management

• Employee development
Describe the capabilities of Dynamics 365 Business Central

• Finance

• Supply Chain

• Purchase Cycle

• Project management

• Sales and service

• Budgeting

• When to use Business Central vs other Dynamics 365 products
Describe the capabilites of Dynamics 365 Supply Chain Management

• Cost accounting

• Cost management

• Procurement and sourcing

• Inventory management

• Warehouse management

• Master planning

• Product Information Management (PIM)

• Vendor collaboration

• Transportation management

• Asset management
Describe the capabilites of Dynamics 365 Commerce

• Unified commerce • Channel Management

• Merchandise management

• Modern Point of Sale (MPOS)

• Analytical workspaces

• Customer loyalty

Exam Dates

You can start studying whenever you want – there are no specific course starting dates.

All of our assessments are computer-based and, therefore, done online. You are required to book an exam appointment via our Campus Assessment Centre at least 2 weeks prior to your exam date to prepare for your assessme


Status: Accredited course

Type & reward:Adobe Microsoft Power Platform Certificate

Provided by: Adobe Minimum credits: N/A

G-CITI Campus is a registered provider of Microsoft  training programmes. Microsoft is an industry leader in technological development and sets the de facto standard worldwide. They offer internationally recognised information technology certifications which provide valuable knowledge needed to begin or expand a career in information technology and development. They continuously update and develop their study programmes to keep up with technological advances, and they ensure that the exams are relevant to the IT industry.