• COMMUNICATION SKILLS FOR BUSINESS

EXAM OBJECTIVES


1. DESCRIBE BASIC COMMUNICATION PRINCIPLES


1.1 Identify professional communication skills


May include differentiating between professional and unprofessional behaviors; recognizing
a professional email address; cultivating an appropriate social media presence including
profile information, posts, photos, and videos; describing professional time-management
skills including punctuality, attendance, and notification.


1.2 Identify effective verbal, nonverbal, and listening skills
May include basic delivery standards such as facing the audience or speaker and making
eye contact; communicating a message or feedback through nonverbal methods;
moderating intonation, rate, tone, volume, and enunciation; keeping your attention on the
message; deferring judgment.


2. PLAN FOR EFFECTIVE COMMUNICATION
2.1 Analyze the effect of the audience on a message


May include identifying the audience data required to craft an effective message; analyzing
audience demographics such as age, education, gender, marital status, race, religion, and
other statistical factors by which population is measured.


2.2 Analyze the effect of the environment on a message
May include in-person vs. remote, audience size, room size, available equipment.


2.3 Given a communication scenario, identify the specific purpose
May include identifying the primary message you need to deliver; distinguishing between
informative, persuasive, and motivational messages, differentiating between ethical,
emotional, and logical persuasion.


2.4 Given a communication scenario, address ethical and legal issues
May include defining and identifying issues related to accessibility, attribution, biasfree communication, confidentiality, copyright, trademark, and plagiarism; responding
to requests for data, identifying biased communication terminology, ensuring that
presentations and documents comply with accessibility standards, removing personal
information from presentations and documents.


2.5 Given a business scenario, select the most appropriate communication
medium


May include verbal messages such as face-to-face discussions, phone calls, and voice messages; written messages such as emails, text messages, business letters, job
applications, resumes, and meeting agendas and minutes; visual messages such as
PowerPoint presentations and videos; business-related social media messages using
services such as Facebook, Instagram, LinkedIn, and Twitter.


2.6 Effectively outline and summarize your message


May include creating a complete and concise outline; outlining messages; summarizing your
planned message.


3. APPLY BEST PRACTICES FOR CREATING BUSINESS DELIVERABLES


3.1 Assemble accurate business communication deliverables
May include creating business communications such as business letters, meeting
agendas, meeting minutes, and resumes from components; analyzing the
effectiveness of different forms of business communications; using spelling and
grammar tools.


3.2 Apply visual design standards to business communications
May include identifying design principles of business communications such as
balance, proximity, alignment, repetition, contrast, space, rule of thirds, font choice,
color choice, and white space; distinguishing among effective and ineffective visual
designs for common forms of business communications such as presentation slides,
email messages, and documents.


3.3 Identify effective uses of data visualization to present complex
information
May include types of data visualization such as graphs, charts, plots, and
infographics; accurate visual representation of data; interpreting the message of a
data visualization graphic.


4. DELIVER YOUR MESSAGE
4.1 Describe the variables involved in delivering an effective message
May include personal presentation such as attire and hygiene; environmental
variables such as location, physical space, technology, and formality; and issues
such as regional language variations, imprecise language, jargon, context, and
perceptions.


4.2 Identify methods of adapting a message based on audience feedback
May include direct feedback; indirect feedback such as body language.


5. RECEIVE COMMUNICATIONS
5.1 Given a business communication, restate the key points of the
message
May include identifying the primary goal of a specific communication; summarizing
verbal or written messages.


5.2 Given a message, identify appropriate responses or clarifying
questions
May include responding to and clarifying messages.


6. ANALYZE COMMUNICATION SCENARIOS
6.1 Analyze important factors of obtaining employment
May include identifying common mistakes made by interviewers and applicants,
distinguishing between appropriate and inappropriate job application documents.


6.2 Analyze expressions of and responses to feedback
May include giving constructive criticism, receiving constructive and destructive
criticism, seeking feedback, setting and clarifying expectations, and modeling correct
behavior as a feedback method.


6.3 Analyze communication etiquette within a business hierarchy
May include communications with supervisors, peers, and subordinates;
collaborating with a group.


6.4 Given a customer service request, identify the problem, solution,
and appropriate action
May include identifying and restating the problem, identifying the customer’s
desired solution and the available solutions, and interfacing with team members and
customers.

What is included in the course fees?

This Course Fee excludes your exam voucher. Unfortunately, the Certiport Assessment Centres do not allow tuition providers to pay for learners and request that a learner does so themselves. Due to the fluctuation of the exam costs (Rand-US Dollar exchange), we are unable to indicate accurate exam costs, so you will need to contact your closest Certiport Centre to determine this exam cost.  You can locate one closest to you here: www.certiport.com/Locator#.

Please, be aware that  all course materials are only offered online. In other words, you will not be receiving any hard copies of the textbook, and you will need to access all the required content through your online classroom, where you’ll be able to find the following course content:

  • A digital textbook (PDF) focused on all the content you’ll need to pass the exam successfully
  • Videos and Learning material to ensure you are coveredto understand practical concepts
  • Learning objectives and skills covered in each lesson
  • A glossary of key terms for each lesson
  • summary of what you will learn, as well as the important points on which to focus
  • Practice files OR quizzes to accompany the step-by-step exercises in your textbook
  • PDF summary of everything you’ve covered in the textbook
  • study guide and exercise files to help you with your exam prep
  • A set of mock exams to be covered before undertaking global exams.

Exam Dates

You can start studying whenever you want – there are no specific course starting dates.

All of our assessments are computer-based and, therefore, done online. You are required to book an exam appointment via our Campus Assessment Centre at least 2 weeks prior to your exam date to prepare for your assessme

Accreditation

Status: Accredited course

Type & reward: Communication Skills for Business Certificate

Provided by: Communication Skills for Business Minimum credits: N/A

G-CITI Campus is a registered provider of Communication Skills for Business  training programmes. Communication Skills for Business is an industry leader in technological development and sets the de facto standard worldwide. They offer internationally recognised information technology certifications which provide valuable knowledge needed to begin or expand a career in information technology and development. They continuously update and develop their study programmes to keep up with technological advances, and they ensure that the exams are relevant to the IT industry.