Study via Distance Learning
IT Technical Support (Accredited)
This National Qualification of 160 SAQA Credits Level 4 will enable students to develop an understanding of technology principles, hardware and software, data communication and network support and problem-solving skills in a technical environment.
Completing our 1 Year IT Technician Course will help boost your confidence in becoming an IT Technician with a skill set that includes a wide range of services to support, fix, and maintain the hardware and software of an organization’s computer systems, install, troubleshoot, test or help roll out security features, hardware, and software to maintaining networks and computer systems and improving your communication skills, effectively and efficiently in a technical field thus making you more employable. It will also increase your chances of being promoted as it shows employers that you are eager to learn and grow or to start and grow your own business.
Course Categories: Accredited Course Learning from the MICTSETA NQF Level 4 qualification
Delivery Model: Online
Field: Information Technology
Mode of delivery: Distance learning
Course Outline
1 – ICT Computing Fundamentals (Accredited)
- Describe the Components of ICT
- Hardware Components
- Software
- Networks
- Ergonomics Principles
- Health & Safety Legislation
- Setting up the workstation – Taking Ergonomic Principles / Health & Safety issues in consideration
2 – Effective Communication Skills in a Workplace (Accredited) - Oral Communication
- Written Communication
- Communication in Occupational Environment
3 – Computer Technology Principles (Mapped to CompTIA A+ Curriculum) The term “mapped” is used here to indicate a correlation between the topics discussed and the official curriculum or exam objectives outlined by CompTIA. In other words, the information provided is related to the content you would need to study or be familiar with when preparing for the CompTIA A+ certification exams.
Modules Covered:
CompTIA A+ 220-1001 (Core 1)
CompTIA A+ 220-1002 (Core 2)
CompTIA A+ 220-1101 (Core 1)
- CompTIA A+ 220-1101: Installing and Configuring PC Components
- CompTIA A+ 220-1101: Installing, Configuring, and Troubleshooting Display and Multimedia Devices
- CompTIA A+ 220-1101: Installing, Configuring, and Troubleshooting Storage Devices
- CompTIA A+ 220-1101: Installing, Configuring, and Troubleshooting Internal System Components
- CompTIA A+ 220-1101: Network Infrastructure Concepts
- CompTIA A+ 220-1101: Configuring and Troubleshooting Networks
- CompTIA A+ 220-1101: Implementing Client Virtualization and Cloud Computing
- CompTIA A+ 220-1101: Supporting and Troubleshooting Laptops
- CompTIA A+ 220-1101: Supporting and Troubleshooting Mobile Devices
- CompTIA A+ 220-1101: Installing, Configuring, and Troubleshooting Print Devices
CompTIA A+ 220-1102 (Core 2)
- CompTIA A+ 220-1102: Supporting Operating Systems
- CompTIA A+ 220-1102: Installing, Configuring, and Maintaining Operating Systems
- CompTIA A+ 220-1102: Maintaining and Troubleshooting Microsoft Windows
- CompTIA A+ 220-1102: Configuring and Troubleshooting Networks
- CompTIA A+ 220-1102: Managing Users, Workstations, and Shared Resources
- CompTIA A+ 220-1102: Security Concepts
- CompTIA A+ 220-1102: Securing Workstations and Data
- CompTIA A+ 220-1102: Troubleshooting Workstation Security Issues
- CompTIA A+ 220-1102: Supporting and Troubleshooting Mobile Devices
- CompTIA A+ 220-1102: Implementing Operational Procedures
4 – Network Support (Mapped to CompTIA N+ Curriculum)
- Identify basic network theory concepts and major network communications methods.
- Describe bounded network media.
- Identify unbounded network media.
- Identify the major types of network implementations.
- Identify TCP/IP addressing and data delivery methods.
- Implement routing technologies.
- Identify the major services deployed on TCP/IP networks.
- Identify the infrastructure of a WAN implementation.
- Identify the components used in cloud computing and virtualization.
- Describe basic concepts related to network security.
- Prevent security breaches.
- Respond to security incidents.
- Identify the components of a remote network implementation.
- Identify the tools, methods, and techniques used in managing a network.
- Describe troubleshooting of issues on a network
5 – Numeracy
- Number Sense
- Basic Arithmetic
- Decimals and Fractions
- Percentages
- Ratio and Proportion
- Measurement
- Geometry
- Data and Statistics
- Problem-Solving Skills
- Financial Literacy
- Mathematics in Daily Life
- Technology Integration
Modules Covered:
CompTIA A+ 220-1001 (Core 1)
CompTIA A+ 220-1002 (Core 2)
CompTIA A+ 220-1101 (Core 1)
- CompTIA A+ 220-1101: Installing and Configuring PC Components
- CompTIA A+ 220-1101: Installing, Configuring, and Troubleshooting Display and Multimedia Devices
- CompTIA A+ 220-1101: Installing, Configuring, and Troubleshooting Storage Devices
- CompTIA A+ 220-1101: Installing, Configuring, and Troubleshooting Internal System Components
- CompTIA A+ 220-1101: Network Infrastructure Concepts
- CompTIA A+ 220-1101: Configuring and Troubleshooting Networks
- CompTIA A+ 220-1101: Implementing Client Virtualization and Cloud Computing
- CompTIA A+ 220-1101: Supporting and Troubleshooting Laptops
- CompTIA A+ 220-1101: Supporting and Troubleshooting Mobile Devices
- CompTIA A+ 220-1101: Installing, Configuring, and Troubleshooting Print Devices
CompTIA A+ 220-1102 (Core 2)
- CompTIA A+ 220-1102: Supporting Operating Systems
- CompTIA A+ 220-1102: Installing, Configuring, and Maintaining Operating Systems
- CompTIA A+ 220-1102: Maintaining and Troubleshooting Microsoft Windows
- CompTIA A+ 220-1102: Configuring and Troubleshooting Networks
- CompTIA A+ 220-1102: Managing Users, Workstations, and Shared Resources
- CompTIA A+ 220-1102: Security Concepts
- CompTIA A+ 220-1102: Securing Workstations and Data
- CompTIA A+ 220-1102: Troubleshooting Workstation Security Issues
- CompTIA A+ 220-1102: Supporting and Troubleshooting Mobile Devices
- CompTIA A+ 220-1102: Implementing Operational Procedures
4 – Network Support (Mapped to CompTIA N+ Curriculum)
- Identify basic network theory concepts and major network communications methods.
- Describe bounded network media.
- Identify unbounded network media.
- Identify the major types of network implementations.
- Identify TCP/IP addressing and data delivery methods.
- Implement routing technologies.
- Identify the major services deployed on TCP/IP networks.
- Identify the infrastructure of a WAN implementation.
- Identify the components used in cloud computing and virtualization.
- Describe basic concepts related to network security.
- Prevent security breaches.
- Respond to security incidents.
- Identify the components of a remote network implementation.
- Identify the tools, methods, and techniques used in managing a network.
- Describe troubleshooting of issues on a network
5 – Numeracy
- Number Sense
- Basic Arithmetic
- Decimals and Fractions
- Percentages
- Ratio and Proportion
- Measurement
- Geometry
- Data and Statistics
- Problem-Solving Skills
- Financial Literacy
- Mathematics in Daily Life
- Technology Integration
Admission requirements: Grade 10
The ability to read and write in English
Learners must be at least 16 years of age
Candidates who successfully complete the 1 Year Technical Support Course, will receive an internal G-CITI Campus 1 Year Technical Support Course Certificate, including a Statement of Results with 167 SAQA Credits accredited by MICT SETA.
Course type: Industry Endorsed
Industry Partner: MICT SETA
Certification: Certificate confirming course completion
Certification issued by: MICT SETA
Course fee: R
Course Deposit fee: R
Monthly instalment option: R
Study duration: 1 Year
Global Certification
SAQA Accreditation
Blended Learning
Capstone Projects
Industry Readiness
Related Courses
CompTIA N+
IT Technical Support
